Shutter Hardware Warranty
Adorned Openings extends the following product warranty warrants all Shutter Hardware as follows:
Defects in Material & Workmanship: All hardware is warranted against defects in material and workmanship for a one year period from the original purchase date. Adorned Openings’ hardware offered is to be considered “reproduction hardware”, meaning this may result in slight variations in dimensional accuracy and overall tolerances.
What is Not Covered Under This Warranty:
Adorned Openings is not responsible for “spotting” or “rust streaking” as these are typical conditions in exterior specific hardware products. The hardware finish is not warranted against deterioration, which includes but not limited to, scratches, fading, and corrosion particularly results from airborne sea salt.
- Any post-delivery modifications including, but are not limited to, field trimming, drilling, grinding, or any installation that does not adhere to our specifications.
- This warranty is non-transferable and is only valid to the original owner(s) of the structure where the shutters were originally installed.
- Minor finish blemishes, screw hole variability patterns, fluctuations in overall material thickness, etc. are not considered defects in material and workmanship.
- Any damages resulting from Acts of God, accidental or intentional acts, installations that do not adhere to Adorned Openings’ specifications, repairs, or modifications by unauthorized personnel will not be covered by this warranty.
In The Event of a Warranty Claim:
- Adorned Openings will either (a) repair or replace the warranted product(s) or (b) refund the original owner(s) a sum equal to the actual price paid upon receipt less shipping, handling charges, and sales tax in the event of a claim during the warranty period.
- If a warranty claim is approved, Adorned Openings will not be held responsible for any labor charges accrued for the removal and reinstallation of said hardware or shutters under any circumstances. This also includes claims for damage to or failure of a warranted product from the purchaser or installer or unreasonable use, including but not limited to, the installation of shutters other than over window openings or the failure to reasonably maintain the integrity of the shutters after installation.
- For all warranty inquiries, Adorned Openings must be allowed a reasonable timeframe and notification to determine and fulfill any obligations under said warranty before the purchaser or others perform any repairs to the hardware.
- Under no circumstances shall Adorned Openings be held financially responsible for Shipping, Handling, and Sales Tax charges.
- Adorned Openings reserves the right to alter, change, or discontinue any of its product designs or colors at any time and without notice and liability. If any products that were originally purchased are no longer available, a suitable substitution in the product will be determined to be of comparable quality and price by us.
OTHER THAN THE EXPRESS WARRANTIES HEREIN, ADORNED OPENINGS MAKES NO OTHER WARRANTY AND HEREBY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. ADORNED OPENINGS MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY AND MAKES NO IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THE OBLIGATIONS AND LIABILITIES OF ADORNED OPENINGS UNDER THIS WARRANTY OR UNDER ANY IMPLIED WARRANTY WHICH IS APPLICABLE DESPITE THE PRECEDING DISCLAIMER ARE IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES INCLUDING, WITHOUT LIMITATION, LIABILITY FOR INCIDENTAL CONSEQUENTIAL, AND/OR ANY OTHER DAMAGES BASED UPON ANY THEORY OR RECOVERY AT ALL OR IN EQUITY INCLUDING SPECIFICALLY ANY THEORY OR NEGLIGENCE BREACH OF CONTRACT, WARRANTY OR STRICT LIABILITY.
Warranty Claim Process:
- Upon discovery of any defect(s), contact Adorned Openings Customer Service immediately by emailing [email protected] or calling 844-613-7558.
- Please provide your full name, address, phone number, proof of purchase as well as a description and clear pictures of said defect(s).
- Upon receipt of the required information, Adorned Openings will begin an investigation of any claim upon verification of the claim. In the event of any repair(s) or replacement(s) are needed, Adorned Openings will make suitable arrangements.
