Shipping & Returns

Shipping

We will work closely with you to help meet your project’s timeline.

Most of Adorned Openings’ products are shipped via UPS Ground, FedEx Freight, or common carrier (a trucking company), and the costs are based on the order size and location. Depending on the nature of your order, it’s important to understand the delivery and inspection process so that everything goes smoothly on site.

If the shutters are shipped via a trucking company, it is the customer’s responsibility to open and inspect the entire shipment immediately upon delivery, regardless of when the product is to be installed. Upon delivery, the customer must inspect the order to determine if there is any damage. If damage is found immediately during the unloading, the customer should mark the damages on the ’delivery receipt’ supplied by the freight company.

Returns

Due to the custom, built-to-order nature of our shutter products, they are not returnable.

All hardware returns must be pre-approved by Adorned Openings’ Customer Service Department. To arrange for a hardware return approval, please call us at 844-613-7558.

Hardware must be returned in its original condition. Full credit will not be given for incomplete returns or hardware that is damaged. Unsealed hardware packages received for return will be subject to a 10% repackaging fee. Additionally, hardware returns that are received 30 days from the original purchase date will be subject to a 10% restocking fee. All fees associated with a hardware return are independent of each other. Hardware returns will not be accepted after 90 days from the original purchase date.

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